Usage guide

Payment method

Credit card payment

Types of available cards

  • Only in bulk is available.
  • We will ship the product as soon as the shipment is ready.
  • Payment processing is performed after ordering.

Amazon Pay

Just select the credit card information and delivery destination registered in the Amazon.co.jp account, you can shop quickly without entering information.

  • Payment processing is performed after ordering.

Bank transfer

Destination

Sumitomo Mitsui Banking Corporation Ginza Branch
Normally 8259390
Kabushiki Gaisha Shang Side Up

  • After payment is confirmed, we will ship the product.
  • The transfer fee will be borne by the customer.
  • The total payment is [Total product price + shipping].
  • Please be sure to enter the name of the orderer for the transfer name. If your name is different, you cannot ship.
  • The payment deadline is [within 7 days from the order date]. If payment is not possible within the deadline, it will be canceled.

About delivery

Delivery method

Japan

We will deliver it at Yamato Transport Co., Ltd.
If there is stock in Japan, we will ship within 1-2 business days after ordering.

  • In the case of bank transfer, it will be shipped after payment is confirmed.
  • Depending on your credit card status, installment payments may not be used. Please note in advance.

abroad

We will deliver it by EMS (International Speed ​​Post).
We Send OUR PRODUCTS TO OVERSEAS ONLSEAS only by EMS (Express Mail Service).

postage

Japan

Shipping fee 770 yen (tax included) * Excluding Okinawa

  • Delivery to Okinawa will be charged 1,650 yen (tax included).
  • Delivery to some areas such as remote islands may be charged separately. Please contact us when ordering.

I'm home,All products free shipping campaign is being heldis. (Delivery to Japan only)

abroad

When orderingPlease order the postal code to 000-0000.
After ordering, we will contact you with the shipping cost of "EMS (International Speed ​​Post)" by e -mail.

  • The shipping fee depends on the weight of the ordered product. (Up to 2kg maximum)
  • Please fill in the sending information in English.
  • If tariffs are charged, the customer will be borne. Please pay directly to the delivery company or customs.
  • The rules vary depending on the country of the delivery destination, so please contact the customs of the delivery destination for details.

Express Mail Service (EMS)
The Shipping Cost Depends on the weight of your parcel.
Express Mail Service (EMS) WILL BE ADVISED from Store for your Order Confirmation.
Customs Duty and Other Taxes May Be Levied. e Delivery Agents or The Customs Office. Policies on the Taxes Vary in Each Counting. For More Details.

Delivery time specification

It can be specified from the following time zone.

  • 1. Hopeful
  • 2. in the morning
  • 3.14:00 to 16:00
  • 4. 16:00 to 18:00
  • 5. 18:00 to 20:00
  • 6. 19:00 to 21:00

Return / exchange

Cancellation after ordering

We do not accept cancellation after your order is confirmed.
Please check after confirming the size and color.

Returned goods

We are paid for the quality control of the product, but in the unlikely event that defective or incorrect delivery occurs, please contact our shop within 7 days from the date of arrival of the product.
In addition, we do not accept returns due to customer's convenience, such as different images and misunderstandings of size.

exchange

If you would like to replace the customer's convenience for products other than defective products, please contact us first within 7 days after the product arrives.
After contacting us, please return the replacement product to us within 7 days.

  • Customers will pay for the round -trip shipping and replacement costs.
  • Please note that if you exceed 7 days, you will not be able to accept the exchange.

If you fall under any of the following, you cannot accept the exchange. Please note in advance.

  • The paper tag on the product is cut off
  • Products where you can see any evidence of used or used
  • If 7 days have passed after the product arrives
  • Products that have been scratched and damaged by our customers
  • Products that have been processed, renovated, etc.
  • If you have insufficient product accessories, enclosure at the time of delivery, and packaging materials

In addition, products ordered at the online store cannot be supported at actual stores. Please note in advance.

Point coupon

point

Shopping at the online store will give a 1 % point of the product price (excluding tax).
The point is "1 point = 1 yen" and can be used in the online store.

  • Excluding taxThe amount of the point use from the product price is the target.

Timing of point addition

The given point will be "valid" after shipping your order.
If your order is canceled, the point will be "invalid".

Points expiration date

The validity period of the point is the order product"Purchase date"Two years.
However, for a limited -time point, the expiration date will expire at the expiration date specified at the time of issuance.

How to use points

After putting the product in the cart, please enter the cart screen before proceeding to the order procedure.

Birthday point

In the birth month, you will receive a 1000 yen point as a birthday benefit.
Point use expiration date: Until the end of the birth month

  • Birthday points will be granted at the beginning of the month of birth.
  • Only for those who have registered birth to membership information.
  • The registered date of birth can be changed, but please note that a birthday point will not be given for a certain period after the change.
  • If you have already registered as a member and have not registered your date of birth, please register from My Page.

coupon

Coupons cannot be used together with points.

Gift wrapping

"Gift kit" with an online store limited message card is available. (330 yen / tax included)
Please select "Gift Kit" when ordering.
We also offer services to print your favorite message on the message card. If you wish, make a messageRemarks columnPlease fill in.

  • There is no bonito.

About gift kit

About the product

Product image

We shoot so that the color is as close as possible to the real thing, but the appearance may differ depending on the condition of the light and the monitor or browser used. Please note in advance.

Size guide

All products are flattened and the outside dimensions are measured.
Some errors may occur depending on the characteristics of the fabric and the individual differences in the product. Please note in advance.

Size guide

If you do not receive emails

If you do not receive emails from our shop, please check the following.

Entering your email address

Customers registered as members

Please make sure that the registered email address is incorrect from the "Change / Change / Change Registration" on My Page.

  • Even if the email address of the membership information is changed after ordering, it will not be reflected in your order.
    Sorry to trouble you, but please contact us for the correct address.

Customers who are not registered

Sorry to trouble you,info@hervechapelierjapon.comPlease contact us.

I have a refusal setting

Emails may be blocked by "Domain -specified reception" or "E -mail reception settings from PC" on mobile phones.
Please cancel the settings or "info@hervechapelierjapon.comPlease make a setting so that you can receive emails from.

  • The setting method depends on the mobile phone company. Please check from My Page of your mobile phone company.

I refuse to receive emails including URL

If the text does not receive an email including the URL, you may not be able to receive an email from our shop.
Please check the settings from the My Page of your mobile phone company.

It is sorted to spam mail folder

Depending on the setting of a provider, etc., it may be distributed to a spam mail folder.
Please check the spam folder of your email software.

Security software settings

Depending on your security software settings, emails may be regarded as spam, and you may be rejected or deleted.
Please check the security software settings and make exclusion settings.

When the mailbox is full

If the capacity of the mailbox is full, you may not be able to receive new emails.
Please make the email can be received, such as deleting unnecessary emails.

Business days / inquiries

We accept orders 24 hours a day. The business day of the window is as follows for the shipment of the product and the inquiry.

Product shipment

Open on weekdays (weekends and holidays, Obon, year -end and New Year holidays)

inquiry

Please contact us or the following.

Elbe Chapri Support Center

Weekdays 10: 00-13: 00, 15: 00-17: 00 (closed on Saturdays, Sundays, Obon, New Year holidays)
info@hervechapelierjapon.com