Q & A
In 1976, Hervé Chapelier was founded in Viaritz, France.
Appeared in early 1980. At present, there are 34 actual stores in Japan in addition to online shops.
All product free shipping campaigns are being held from 2022/9/1.
- The free shipping campaign will be limited to delivery to Japan.
It will be delivered by Yamato Transport.
If you wish to deliver by Sagawa Express, we will receive a separate fee of 1,000 yen (tax included).
If you have the stock of your order and pay by card payment, we will ship it within 1-2 business days in principle. Domestic delivery will be arrived 1 to 3 days after shipment.
- In the case of a remote area, it may take days.
- In the case of payment by bank transfer, we will ship it after payment is confirmed.
When ordering, please enter "If you are absent, go to the delivery BOX if you are absent". That will be described on the delivery slip of the delivery company.
Please select the desired date and time on your order screen. * Some areas cannot be specified in some cases.
You can check from the night of the shipping date on the website of each delivery company.
Please enter the "Inquiry slip number" described in the "Product Shipping Information" email sent after shipping from our shop. You can check the delivery status.
If you do not know the "Inquiry slip number", please contact the support center. I will investigate.
Delivery is possible by International Post EMS.
Please check the post office guidance for countries and regions that can be delivered.
I'm sorry. In the case of delivery overseas, the date and time specification cannot be accepted.
We have been closed for shipments for weekends and holidays, Obon, and year -end and New Year holidays.
There are 34 stores (as of May 2024).
- Business hours vary depending on each store, so please check before you come.
It is at Honolulu Ala Moana Center, Singapore Takashimaya S.C.
There are three stores in Paris and one in Viaritz (as of May 2024).
- French stores are not our stores.
We apologize for the inconvenience, but please contact us directly about the product status and business hours in France.
Please contact the Elbe Sprier Support Center.
Email: info@hervereChapelierjapon.com
Business hours are weekdays from 10:00 to 13:00, 15:00 to 17:00
is. We have a holiday on weekends and holidays.
- Depending on the content, it may take time to give a reply or may not be able to respond. Please understand in advance.
Anyone can order.
- Points are given to members of the members.
You can order.
I'm sorry. We do not accept orders by phone, email, or fax. Please understand.
You can order. We will deliver it by International Post EMS.
Please check the post office website for countries and regions that can be delivered.
Please be assured. Customer personal information is encrypted and sent to the shop.
The encryption method uses an SSL encryption system.
Member customers can check the shopping history from the "purchase history".
If you are not a member, please check the email sent from our shop.
You can cancel (change) before shipping. Please contact the support center as soon as possible.
After putting the first product in your shopping basket, you can click the "Continue Shopping" button on the "Shopping basket" page, and you can keep ordering the first product in the shopping basket.
I'm sorry. In principle, we have reply within 2 business days, but there is a possibility that e -mails from our shop have been blocked or sorted to spam folders.
First of all, please check if there is any corresponding point from the following page.
> Usage guide (if you do not receive email)
If you still do not solve it, please contact the support center.
If you contact us by email, please make a phone number just in case.
All product free shipping campaigns are being held from 2022/9/1.
If you cut the paper tag, we will not be able to deal with it.
Returns are not accepted except for defective products, accidents during delivery, or erroneous delivery.
For exchanges, please contact the port center within 7 days after receiving the product.
Please note that we cannot respond if any of the following is the following.
- You can see any evidence of used or used
- 7 days have passed since the product received
- There is a lack of packaging materials at the time of returning the product, the enclosure at the time of handing over, and the packing material
We cannot accept returns due to differences in the size and color of the customer, but if the product is unused with a paper tag, it will be accepted by replacement. Please contact the support center within 7 days after the product receipt. In this case, the round -trip shipping fee will be borne by the customer.
* We are trying to reproduce the real thing as much as possible, but the difference may occur depending on the light source of the location where you can see the monitor, browser, and product. Please understand.
We apologize for any inconvenience. After confirming the status of the product, we will take the replacement procedure.
Sorry to trouble you, but please contact the support center within 7 days after receiving the product.
yes. Please order a "gift kit" (paid 330 yen (tax included)) when ordering.
Please enter the address of the delivery destination on the "Delivery destination specification" screen.
yes. The name of the orderer will be described in the delivery company of the delivery company, "It is a gift from XX".
No, please be assured. Documents with the amount of money are not enclosed.
I'm sorry. There is no bonito.
It will be given to the registered orderer.
The accumulated points can be used as 1 yen per point.
- The grant is only for the product price, and the shipping and consumption tax are not eligible.
After the cancellation process, the points of the acquisition are canceled.
After the cancellation process, the point for use will be returned. In addition, it may take time to return. Please note in advance.
thank you. Please register from "Receive the newsletter by email".
- Subscription is free.
We will quickly tell you about great deals such as information and campaigns.
Thank you for your subscription. Please complete the procedure by unchecking this "Receive the newsletter by e -mail".
Produced in France by skilled craftsmen.
Only 5 types of Vietnam are produced by daypack 978N, 946C, briefcase 947C, duffel bag 1986C, and 1987C.
Twice a year, a new collection will be announced in spring/summer (S/S) and autumn and winter (A/W).
Spring/Summer (S/S) will be released around February, and autumn and winter (A/W) will be released around September.
* Please note that the release time may vary.
Since new collections are developed every season, there is no restock in the discontinued color (type).
The design of the handle may be changed during the season, so if you have your favorite colors or molds, you will definitely be able to buy it as soon as possible.
In addition, some products of the previous season can be ordered from the following archive page.
- Since there is no restock, it will end as soon as the stock runs out.
You can see it at the actual store. Please do not hesitate to come to the nearest store.
You can see the web catalog from the following page.
We measure based on the following.
Since all are measured by hand, some errors may occur.
In addition, an error may occur depending on the individual difference of the product.
Width = Bag opening width
High = height from the bottom to the bag mouth (does not include the handle)
Bottom = Bag bottom and gusset part
The height of the handle = the height from the bag mouth to the upper hand hand
Handle length = handle tape length
I'm sorry. Product stock is constantly fluctuating, so we cannot respond to requests.
If you come to the actual store and there are multiple stocks, you can choose on the spot.
We recommend a square type that has a good fit for documents and personal computers, including a brief type.
Please see the product classified as a square type on the lineup page.
You cannot put it on your shoulder. It is a design on hand.
If you are looking for a shoulder type, please see the long handle product on the lineup page.
The snap button at the opening is part of the decoration. When you put your luggage in your bag, the snap button opens.
Put in and out of luggage and aging, causing inside coating peeling. It is not a defective product.
Brush with clothes brushes.
For customers who purchase the GP line, we have a storage bag. If not, store it in a bag.
Small dirt on the body can be removed with plastic eraser.
- If you rub too hard, you may lose the gloss of the material and cause damage.
- Wipe off the overall dirt with a wet towel. Never wash in a washing machine.
Please wipe it off with a soft cloth.
Hit with a soapy towel, wipe off the moisture enough, then dry it and dry it sufficiently.
Please bring it to a nearby store or consult a support center. We will visit the store or mail it, and after seeing the status of the product, we will contact you with details such as quotes.
- Depending on the condition of the product, repair may not be accepted.
- In the case of mail, please note that the round -trip shipping fee will be borne by the customer even if the repair is not accepted.
If you would like to rent a product, please send an email by e -mail. The person in charge will contact you.
- Depending on the characteristics of the publication medium, we may be refused. Please note in advance.
For inquiries about wholesale, please contact the France headquarters directly. (English or French)
Hervé Chapelier Lovat S.A.S.
40 Avenue Edouard Vaillant,
92100 Boulogne-Billancourt France
TEL: 33 (0) 1 46 08 22 35
info@hervechapelier.com
